Shipping policy

Shipping Policy

The Crafty Home

Thank you for shopping with The Crafty Home. Please review our shipping policy below before placing your order.

Processing Time

All items are handmade, so processing times may vary. Orders are typically processed within [2-5 business days](excluding weekends and holidays). Processing time refers to the time needed to create, prepare, and package your order before shipment.

Shipping Rates & Delivery

Shipping rates are calculated at checkout based on your location and selected shipping method.

Delivery times are estimates provided by the carrier and are not guaranteed. The Crafty Home is not responsible for delays caused by shipping carriers, weather, or other circumstances beyond our control.

Address Accuracy

Please ensure your shipping address is entered correctly at checkout. The Crafty Home is not responsible for orders shipped to incorrect addresses provided by the customer. Orders returned due to incorrect or incomplete addresses are not eligible for refunds.

Lost, Stolen, or Delayed Packages

Once an order has been shipped, The Crafty Home is not responsible for lost, stolen, or delayed packages. If your package is marked as delivered but cannot be located, please contact the shipping carrier directly.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery with clear photos of the packaging and item so we can review the issue.